Loungely Product Warranty
Dare Australia Pty Ltd ACN 661 030 646 (trading as Loungely) and/or its authorised agents (“Loungely” or “we” or “us” or “our”) provide this warranty for its products that have been purchased in Australia (“Warranty”). This Warranty is subject to the Australian Competition and Consumer Act. The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law and any other laws in relation to the products to which this Warranty relates. The Warranty period begins from the date the goods are received.
AUSTRALIAN CONSUMER LAW
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To view the Loungely Warranty Against Defects and a more detailed description of your rights and remedies under the Australian Consumer Law, see details below; please visit our terms and conditions page. For information about Australian Consumer Law, visit: www.consumerlaw.gov.au
The Warranty does not cover products used for commercial purposes.
EXCLUSIONS:
Subject to Australian Consumer Law, this warranty does not apply to any products sold as clearance, seconds, display pieces, repaired products, or products that have a defect. In addition, Loungely’s product warranty does not cover certain situations, including but not limited to
(a) Repairs to a product are made or attempted by a service provider other than one approved by Loungely.
(b) failure to use or maintain the product according to the manufacturer’s instructions.
(c) abnormal use or abuse of the product, such as misuse, dropping, crushing, exposure to extreme temperatures, improper maintenance, or use after partial failure.
(d) modification, incorrect adjustment or operation, use of incorrect or inconsistent electrical supply, or use of inappropriate accessories
(e) tampering with the product,
(f) outdoor use of the product, and
(g) purchase of the product from a source other than Loungely
We provide the following limited warranties subject to the following terms and conditions:
- Under the Law, if the Product you receive has a problem that would have prevented you from buying it if you had known about it, is unsafe, is significantly different from the sample or description or does not perform as we promised or as you requested and cannot be easily fixed, we will offer you a refund, store credit, or replacement, as appropriate. Alternatively, you may choose to keep the item and receive compensation for any reduction in value.
- If we are required to provide a refund, store credit, or replacement under the terms of this warranty, we may ask you to return the Product to us before we issue a refund or replacement, to the extent permitted by the Law.
- Any replacement products provided under this warranty are subject to the same terms and conditions as the original product.
- It is important to keep your proof of purchase in case you need to make a warranty claim with the manufacturer.
- If the problem with the item is not considered major, we will repair it within a reasonable period of time.
WARRANTY PERIODS
At Loungely, we place a great emphasis on safety and quality for all our products. To ensure that our products meet the highest standards, we implement rigorous in-house quality control processes. This is why we are proud to offer you:
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TYPE |
WARRANTY COVERAGE |
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Sofas, Sofas with moveable headrests, Armchairs, Beds, Storage Beds, Sofa Beds, Ottomans |
Frame Structure: 5 Year Limited Warranty |
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Soft furnishings: Foam, fibre fillings, feathers, seat/back suspension, springs, stitching: 5 Year Limited Warranty |
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Soft furnishings: Leather and Fabric: 2 Year Limited Warranty |
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Other components such as zips, fasteners, legs & movable mechinism: 2 Year Limited Warranty |
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Electral and Electronic parts: 2 Year Limited Warranty |
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Entertainment Unit, Sideboards/Buffets, Dining Tables, Coffee Tables, Console Tables, Dining Chairs |
Up to 2 Year Limited Warranty |
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Mattress |
10-Year Limited Warranty with exclusions: |
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Mattress fabric (including stains, burns, pilling, or loose covers) |
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Problems related to personal comfort preferences, such as a mattress that feels too firm or soft, are not considered manufacturing defects. As comfort is a matter of personal preference, it is subjective to each individual. |
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New bed smell/odour |
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Rugs |
1 Year Limited Warranty |
To claim under this Warranty or a consumer guarantee, you must notify us within a reasonable time, generally within 7 days of the defect occurring. You must notify Loungely Customer Service via thecontact us and provide your name, delivery address, phone number, product details and description of the claimed defect.
If you wish to make a claim for a defect covered by the Loungely Warranty, there are specific steps you must follow.
- You should immediately cease using the product as soon as the defect becomes apparent and inform Loungely of the issue within 7 days.
- You will also need to provide a description of the issue, relevant photographs, and a copy of the original tax invoice. To initiate a claim, you can submit a service claim by calling the service department or sending an email to contact hello@loungely.com.au.
- Once a claim has been lodged, the service department will review and respond to your claim within 5-7 business days.
Unless it is deemed as a manufacturing warranty claim issue,It’s important to note that any associated costs, including freight, house calls, labour, and other expenses, will be the responsibility of the purchaser and will be charged at standard Loungely rates.
REMEDIES FOR WARRANTY AGAINST DEFECTS
Loungely provides remedies for defects covered under warranty. If there is a manufacturing defect, Loungely will decide whether to repair or replace the defective part or product. However, Loungely is not liable for any loss or damage arising from the goods, except as specified in the warranty against defects and to the extent permitted by law.
VARIATIONS
Variations in furniture are possible due to the nature of the materials used. The purchaser must accept the description of the furniture as detailed in the Sales Order. Colour swatches and samples are approximate guides only, as leather, fabric, timbers, and stone products may vary in texture, colour, and finish. Depending on the selected covering and finish, the furniture may differ in character and feel compared to the swatches. Softness and creasing of furniture may also differ as well. Direct sunlight exposure may cause fading, drying, and splitting of leather, fabric, timber, and some stone products. In the imaging, we may use the rendering for some products .
SPECIFICATIONS
Loungely reserves the right to change the design, price, construction, and dimensions of its products without prior notice. While sales staff can provide assistance with product queries, the final decision on purchasing any product, including suitability for a particular model, colour, finish, or covering, is entirely the purchaser’s responsibility. The purchaser must choose carefully as Loungely does not offer refunds or exchanges for a change of mind.
STORAGE
If the purchaser fails to collect or have the goods delivered within 21 days of receiving notice of availability, a storage fee may apply.
RETURN OF GOODS
If the purchaser needs to return the goods, they must arrange to do so at their own expense. The goods should be returned with all packaging in their original condition, securely wrapped, including the delivery slip, and at the purchaser’s risk and cost. The purchaser should make arrangements with Loungely to receive the goods before returning them. For more detail, please review our Returns and Refund Policy.
If you have any questions about our Product Warranty, please contact us via email at hello@loungely.com.au. We are always happy to help.